This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store, you accept the policies contained herein.
We ship worldwide. Orders are shipped out within 1-2 business days (same day and next day shipping). Once shipped, wait times vary depending on your country or region and the shipping method you chose.
A. Shipping costs:
USA – $15 USD
Canada – $10 USD
United Kingdom – $10 USD
Europe – $10 USD
Worldwide – varies on the country of residence
Please note that you can get FREE Shipping when you order 3 or more pieces.
* PLEASE NOTE: We are not liable for delays at border crossing
B. Transit, Handling & Order Cut off Time Domestically:
USA – 3 to 9 Business Days
Canada – 3 to 9 Business Days
United Kingdom- 4 to 7 Business Days
Worldwide- 6 to 10 Business Days depending on country and customs
C. Delivery Terms:
We use USPS, Canada Post, DHL, UPS and other local shipping companies as shipping providers.
Shipping costs are shown upfront when you pick a shipping method during the check-out process.
All orders come with tracking numbers. You will receive your tracking number in the shipping confirmation e-mail.
E. Change of Delivery Address:
We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 1 day of placing your order at support@vivianclosetcouture.com.
F. Cancellations:
There are no cancellations allowed. See refund & exchange policy for further information.
G. Parcels Damaged In Transit:
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service for the next steps.